I"m so sorry, this is my problem, it's not your problem.

"I need you to wave a magic wand!" Playful.

Use how and what questions to give illusion that other party in control. How am I supposed to do that...How would that work...What am I supposed to do...Until they land on answer you like, then heap on the praise, you are so smart...brilliant.

Prep them with "I'm sorry" at the front, not the end.

Start with “I’m sorry …”;

You vs. I vs. it....It sounds like, You sound like, I feel you sound like...All create different feeling. You connects. It is neutral. I is...
Context is all that matters. Decide how you want the person to feel, and select your words accordingly.