“That’s not the way you should think about it”

I took my car into a Toyota dealership some weeks ago for a repair I thought Toyota should pay for. After stating I knew my car trouble was not the service rep’s fault, I noted that I did think Toyota should be asked to pay for the service. How the service rep....

A reminder about the illusion of framing

John Green reminds us that the people we admire (maybe even feel envious of) may not have it all together like we imagine. And that’s okay. We all try to put our best “frame” forward, hoping no one will tilt the camera in a direction that reveals...